Differences between Research, Service Evaluation and Audit

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Mr Ben
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Differences between Research, Service Evaluation and Audit

Post by Mr Ben » Wed Nov 07, 2007 5:04 pm

This is a fantastic link that, if the difference between Research, Service Evaluation and Audit baffles you, will make you go "Ooooooh I seeee - gotcha!"

With thanks to Escapee for finding such a gem!! :D

Differentiating Audit, Service Evaluation and Research - Click here!!

More useful clarification from Miriam:
miriam wrote:Off the top of my head:

Audit is measuring some aspect of what is done. It is designed to evaluate a measurable variable against a standard (eg how people employed in a service spend their time, the percentage of referrals that attend, the satisfaction with a service). Practise does not change in order for the audit to happen, but may be refined as a response to the results.

Service evaluation is about whether or not we deliver the service we are contracted for, and whether what we offer is effective. So this might be something like "are people less depressed after the package of CBT we currently provide than they were whilst on the waiting list?" or "are people satisfied with our service?" Again, practise does not change in order for the audit to happen, but may be refined as a response to the results.

So, a service evaluation is one possible use of audit, but might also stray into research.

Research is an investigation that changes practise or evaluates or compares an intervention of some sort. Or it can be a more substantial piece of investigation of existing practise that involves asking users about their experience or accessing confidential information or is intended for publication outside the service. Research requires ethical approval for these reasons.
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