Crisis Line Role

Discuss what to expect in job and course interviews, what topics might be covered, how to manage anxiety, and how to get the desired result!
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Atlant
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Joined: Tue Oct 17, 2017 11:16 am

Crisis Line Role

Post by Atlant » Sun Oct 22, 2017 3:36 pm

Hi!
Searched around the forums but couldn't find much really. Can anyone with an experience of offering support at a Crisis Line share some of her/his experience? I'm trying to understand more about the challenges of the role beyond the job description.

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lingua_franca
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Joined: Tue Sep 14, 2010 11:29 pm

Re: Crisis Line Role

Post by lingua_franca » Sun Oct 22, 2017 11:44 pm

I'm a volunteer counsellor for Childline and while we are not technically a crisis line we often hear from children in crisis situations. For me personally, the toughest thing is when a child hangs up in the middle of a call, and I don't know the reason why (if it's because their battery ran out, if someone arrived home and they didn't want to be caught on the phone...). I find these incomplete calls can leave me thinking and worrying about that caller. We have supervision/debrief immediately after shift, and this helps me to lay it aside before I go home. A related challenging aspect (and I know this isn't the same for all crisis lines) is the lack of continuity - I will finish listening to a child and after that I'm unlikely to ever hear from them again or know how they're doing, which was again quite difficult for me to get used to.
"Suppose a tree fell down, Pooh, when we were underneath it?"
"Suppose it didn't," said Pooh, after careful thought.
Piglet was comforted by this.
- A.A. Milne.

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Atlant
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Re: Crisis Line Role

Post by Atlant » Tue Oct 24, 2017 9:10 pm

Thank you for sharing. It seems like it's pretty difficult to have just that phone conversation to have some kind of impact and not knowing how it went further, but I guess this happens on regular sessions too, so there are similarities. The hanging up in the middle of a call is a little surprising, it must be distressing too, especially if it's a crisis situation.
Can't help but wondering - isn't data being collected in order to follow up somehow? Like name and some way of getting in contact. It should make things easier, right?

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